Jun 2018 – May 2022 · Denver, CO
Load To Ride
System Admin & Logistics Engineer
Tech operations for a national LTL freight network.
- Role
- System Admin & Logistics Engineer
- When
- Jun 2018 – May 2022
- Where
- Denver, CO
- Focus
- Logistics · AI
01 · The problem
A national LTL freight network ran on a busy call center, manual CSV work and gut-feel pricing.
02 · What I built
Ran the full tech stack: a 50-seat VoIP call-center environment, CSV automation, AI-assisted pricing matrices and reporting on Google Cloud and Firebase.
03 · Outcome
Reliable phones for 50 agents, faster quoting from automated pricing, and reporting leadership could actually use.
Highlights
- ✦50-seat VoIP environment
- ✦AI-assisted pricing matrices
- ✦CSV and reporting automation
What I did
- ✓Ran a 50-person VoIP call-center environment end to end.
- ✓Built CSV automation, AI-assisted pricing matrices and reporting.
Toolbox
ReactFirebaseGoogle CloudVoIP
50 seats, 0 downtime